Terms of Service

1. Scope

These Terms govern access to and use of Fricktionless’s websites, products, services, software features, APIs, content, and related offerings, including movó and lilo. Separate written agreements, order forms, data processing agreements, business associate agreements, or subscription flows may supplement or modify these Terms. If a separate signed agreement between you and Fricktionless conflicts with these Terms, the signed agreement controls to the extent of the conflict.

2. Eligibility and Authority

You represent that:

• You are at least 18 years old and have the legal capacity to enter into these Terms
• Your use of the Services complies with all laws applicable to you
• If you are using the Services on behalf of an organization, you are authorized to bind that organization

3. Permitted Use

You may use the Services only:

• In compliance with these Terms, applicable law, and any written ordering documents or service agreements
• For your own legitimate business or personal purposes as configured in the applicable product
• Subject to any usage limits, seat limits, data limits, or other quantitative restrictions in your subscription or agreement

4. Prohibited Conduct

You may not:

• Use the Services for unlawful, fraudulent, abusive, or deceptive purposes
• Infringe or violate the rights of others, including intellectual property, privacy, or publicity rights
• Attempt to gain unauthorized access to systems, accounts, or data
• Interfere with service integrity, security, availability, or performance
• Upload, transmit, or execute malware, harmful code, or exploitative content
• Use the Services to harass, discriminate against, threaten, defame, or abuse others
• Misrepresent AI-generated or system-generated outputs as independently verified facts when they have not been reviewed
• Use the Services to build or train competing systems through unauthorized extraction, scraping, or reverse engineering
• Circumvent technical limitations, authentication, rate limits, or access controls
• Resell, sublicense, or transfer access to the Services without our written consent
• Use the Services in a way that could reasonably be expected to harm Fricktionless, other users, or third parties

We may suspend or terminate access for violations of this Section without prior notice.

5. Account Security

You are responsible for:

• Safeguarding credentials and controlling account access
• All activity that occurs under your account
• Notifying us promptly at security@fricktionless.com of suspected unauthorized use or compromise

We are not liable for losses resulting from compromised credentials or unauthorized access to your account to the extent caused by your failure to maintain reasonable account security.

6. Customer Content

“Customer Content” means content you submit, upload, connect, or authorize us to process through the Services, including files, documents, communications, media, configuration, and outputs generated at your direction.

You retain your rights in Customer Content. You grant Fricktionless a non-exclusive, worldwide, royalty-free license to host, process, transmit, analyze, reproduce, display, and create derivative works of Customer Content solely as necessary to provide, secure, maintain, and improve the Services for you.

You represent that:

• You have the rights and legal authority to submit, connect, and process Customer Content through the Services
• Customer Content does not violate law or the rights of any third party
• You have obtained any necessary consents, authorizations, or legal bases for us to process Customer Content as described in our Privacy Policy

We do not use Customer Content to train third-party foundation models for the benefit of other customers. We do not share Customer Content with other customers except as you direct.

7. Feedback

If you provide feedback, suggestions, or ideas about the Services, you grant Fricktionless a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate that feedback without restriction or compensation.

8. Intellectual Property

The Services — including software, design, interfaces, branding, documentation, and related materials — are owned by Fricktionless or its licensors and are protected by intellectual property and other laws. These Terms grant you only a limited, non-exclusive, non-transferable right to access and use the Services in accordance with these Terms. No other rights are granted by implication, estoppel, or otherwise.

“Fricktionless,” “movó,” and “lilo” and related marks, logos, and designs are trademarks of Fricktionless Corp. You may not use them without our prior written consent, except as required to identify the Services as operated by Fricktionless.

9. Third-Party Services

The Services may interoperate with, link to, or rely on third-party services. We are not responsible for third-party services, and your use of them is governed by their own terms and policies. Any data you submit through or to third-party services is subject to the practices of those providers.

10. Availability

We may modify, suspend, or discontinue all or part of the Services at any time, with or without notice. We do not guarantee uninterrupted or error-free operation, and we are not liable for downtime, maintenance windows, provider outages, or disruptions caused by factors outside our reasonable control.

We will use commercially reasonable efforts to provide reasonable notice of material changes to the Services and, where applicable, to provide reasonable means for you to export Customer Content before discontinuation of a Service on which your data resides.

11. No Warranties

The Services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, statutory, or otherwise, except as expressly stated in a signed written agreement between you and Fricktionless.

To the fullest extent permitted by law, Fricktionless disclaims all warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, reliability, availability, and any warranty arising from course of dealing or usage of trade.

Fricktionless does not warrant that the Services will meet your requirements, operate without interruption, be error-free, be free of harmful components, produce accurate or reliable results, or be compatible with any particular third-party service or configuration.

12. Limitation of Liability

To the fullest extent permitted by law:

• Fricktionless and its affiliates, officers, directors, employees, contractors, agents, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenues, data, goodwill, or business opportunities, arising out of or related to the Services, even if advised of the possibility of such damages.
• Our aggregate liability for claims arising out of or related to the Services — whether in contract, tort, or otherwise — will not exceed the greater of (a) the amounts paid by you to Fricktionless for the applicable Service during the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages. To that extent, portions of this Section may not apply to you, and our liability is limited to the minimum extent permitted by law.

13. Indemnification

You agree to defend, indemnify, and hold harmless Fricktionless and its affiliates, officers, directors, employees, contractors, and licensors from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Customer Content
• Your use or misuse of the Services
• Your violation of these Terms
• Your violation of applicable law or the rights of a third party
• Your connection of third-party systems to the Services without appropriate authority

We will notify you of claims subject to this Section and may participate in the defense with counsel of our own choosing at our expense.

14. Payment, Invoicing, and Taxes

Paid Services are subject to the pricing, invoicing, billing, tax, renewal, cancellation, and payment terms specified in the applicable order, invoice, or subscription flow.

Unless otherwise stated:

• Fees are stated in U.S. dollars and are exclusive of taxes
• You are responsible for any sales, use, VAT, GST, or similar taxes associated with your purchase, other than taxes on Fricktionless’s net income
• Fees are non-refundable except as required by law or as expressly stated in a signed agreement
• Invoices are due on the terms stated on the invoice; amounts more than thirty (30) days past due may accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower
• We may suspend access for non-payment after reasonable notice

If you dispute an invoice in good faith, you must notify us at billing@fricktionless.com within fifteen (15) days of the invoice date, or the invoice is deemed accepted.

15. Suspension and Termination

We may suspend or terminate your access to the Services if we reasonably believe:

• You have violated these Terms
• Your use creates security, legal, reputational, or financial risk to Fricktionless or third parties
• You have failed to pay amounts due
• Required by law, subpoena, or court order
• Continued access could harm us, other users, or third parties

You may terminate your use of the Services at any time by discontinuing use and, where applicable, following the cancellation procedures in your subscription or agreement.

Sections of these Terms that by their nature should survive termination — including Sections on Intellectual Property, Customer Content license for processed-but-retained data, No Warranties, Limitation of Liability, Indemnification, Governing Law, and Miscellaneous — will survive termination.

16. Changes to Terms

We may update these Terms from time to time. The effective date at the top of these Terms will reflect the most recent version. Material changes will be communicated through the Services, by email, or through other reasonable means.

Continued use of the Services after the effective date of updated Terms constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, your remedy is to stop using the Services.

17. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or related to these Terms or the Services are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-law principles.

You and Fricktionless agree that any action or proceeding arising out of or related to these Terms or the Services will be brought exclusively in the state or federal courts located in Montgomery County, Pennsylvania, and you consent to personal jurisdiction and venue in those courts.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

18. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy and any applicable signed agreement or order form, constitute the entire agreement between you and Fricktionless regarding the Services.
• Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in effect.
• No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
• Assignment. You may not assign or transfer these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, financing, reorganization, or sale of assets.
• No agency. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Fricktionless.
• Force majeure. Neither party is liable for delays or failures caused by events outside its reasonable control.
• Notices. Legal notices to Fricktionless must be sent to legal@fricktionless.com and to Fricktionless Corp., Cheltenham, Pennsylvania. We may send notices to you at the email address associated with your account.

19. Contact

Fricktionless Corp.

Cheltenham, Pennsylvania

legal@fricktionless.com

A. movó — Product-Specific Terms

A.1 Service description

movó is a decision-support platform for organizations.

A.2 Output boundary

movó outputs are advisory tools and workflow aids. Customers remain responsible for reviewing outputs and for all final legal, financial, organizational, regulatory, clinical, operational, and executive decisions.

movó is not a substitute for formal legal, compliance, accounting, clinical, or professional-advisory review. Outputs should be reviewed by qualified human decision-makers before being relied upon for material decisions.

A.3 Connected systems

Customers are responsible for ensuring they have the authority and legal basis to connect, transmit, and process information from third-party systems through movó, and for complying with the terms of those third-party providers.

A.4 Automation rules

Where movó supports configured actions on the customer’s behalf, customers are responsible for reviewing configuration choices, recipients, and approval settings. Unless expressly agreed otherwise in writing, customers remain responsible for final actions taken through or based on movó.

A.5 Advisory outputs

Any outputs produced by movó are informational and strategic support outputs, not guarantees of business outcomes, partnership results, funder outcomes, or any particular result.

A.6 Sensitive and regulated data

Customers are responsible for determining whether data submitted to movó is appropriate for the selected configuration. If you intend to process protected health information, financial information, or other regulated data categories in movó, you must notify us and execute any required supplemental agreements (including a business associate agreement where applicable) before submitting such data.

B. lilo — Product-Specific Terms

B.1 Service description

lilo is the native digital identity layer for properties operated by hospitality operators. lilo supports guest communications, evidence organization, property protection, operational risk monitoring, and direct booking. lilo sits on top of existing hospitality tools and workflows and is not positioned as a property management system replacement.

B.2 Customer responsibility

Customers remain responsible for property operations, house rules, booking decisions, refunds, disputes, guest handling, tax collection, legal compliance, and any action taken in connection with stays, listings, or hospitality operations.

B.3 Evidence and documentation boundary

Any evidence-related functionality provided by lilo is intended to help preserve information. lilo does not guarantee legal outcomes, dispute-resolution results, platform determinations, insurance coverage, or admissibility of materials in any proceeding.

B.4 Guest communications

Customers are responsible for the instructions, policies, access procedures, pricing, refunds, disclosures, recording consents, and operational decisions communicated through lilo or through AI-assisted guest workflows configured in lilo. Where required by applicable law, customers are responsible for disclosing AI-assisted interactions to guests and for obtaining any required recording consents.

B.5 Integrations

Customers are responsible for ensuring they have the authority to connect third-party hospitality, communications, or booking tools and for complying with the terms of those third-party providers.

B.6 Compliance with platform terms

Customers are responsible for complying with the terms of the listing platforms, payment providers, and booking platforms they use in connection with lilo. lilo’s features do not grant customers permission to violate third-party platform terms.